Shipping & delivery

Rates

All rates are in US dollars (USD) and are shown in your cart before you enter any details.

Transit estimates are working days from the day the parcel leaves us, and they exclude weekends and public holidays in the destination country. They are the carrier’s estimates, not a guarantee.

Dispatch and delivery timing

Orders leave our warehouse within 1–2 business days of the order being placed, excluding weekends and United States public holidays.

We will ship your order no later than 30 days after you place it. If for any reason we cannot meet that, we will contact you before the 30 days are up. That message will tell you the new expected shipping date and give you a clear choice: wait for the revised date, or cancel the order for a full refund. If you do not reply to a delay notice, we cancel and refund in full rather than hold your money against an order we have not shipped.

If we cancel an order for any reason — stock, address problems, or anything else — we refund the full amount to the original payment method within 7 business days of the cancellation.

Where we ship

We ship to the United States, Canada, the United Kingdom, Ireland, the European Union, Australia, New Zealand, Japan and Singapore. We do not currently ship anywhere else. If your country is not on that list, the checkout will not offer it rather than take your order and cancel it later.

We deliver to residential and business addresses. We do not deliver to freight forwarders, and we cannot ship to PO boxes on expedited services.

Legal and export restrictions

We sell finished apparel only. We do not ship to any country, region, entity or individual subject to United States trade sanctions or export controls, including any destination restricted under regulations administered by the Office of Foreign Assets Control. Orders that would breach those rules are cancelled and refunded in full.

Goods are exported from the United States. You may not re-export or transfer any item bought from us in breach of United States export law. Where an international carrier requires a customs description, we declare the goods accurately at their full paid value; we will not mark an order as a gift or under-declare its value.

Duties, taxes and customs

United States orders: sales tax is calculated at checkout based on your delivery address and shown before payment.

International orders: prices on this site do not include import duty, VAT/GST or customs handling fees in the destination country. Those are set by your government, charged by your carrier, and are your responsibility as the importer. Your carrier will usually contact you for payment before delivering. If a parcel is refused at customs and returned to us, we refund the goods but not the original shipping cost or any charges the carrier passes on.

Currency and accepted payment methods

Every price on this site is in US dollars (USD), and that is the currency you are charged in. If your card is denominated in another currency, your bank sets the exchange rate and may add its own foreign transaction fee, which we neither set nor receive.

We accept Visa, Mastercard, American Express and Discover. Card details are entered on the secure payment step and are never stored on our servers or sent to any form on this site.

Tracking

Every service we offer is tracked. You get a dispatch email with a tracking number as soon as the parcel is collected. If the tracking has not updated for five business days, contact us and we will open an enquiry with the carrier rather than ask you to do it.

Lost, late or damaged

• Late — if tracking shows no movement for five business days, or delivery runs more than five business days past the estimate, contact us and we will chase it.
• Lost — if a carrier confirms a parcel is lost, we replace it or refund it in full, your choice. We do not wait for a carrier claim to settle before doing that.
• Damaged in transit — send us a photo of the parcel and the piece within 14 days of delivery and we will replace or refund in full, including shipping.
• Marked delivered but missing — tell us within 14 days. We will file a carrier trace. If it cannot be found we replace or refund once.

Wrong address

We ship to the address you enter. If you spot a mistake, contact us within two hours of ordering and we will almost always be able to correct it before the parcel is picked. After dispatch we cannot redirect a parcel. If it comes back to us as undeliverable we will refund the goods; the original shipping cost is not refundable in that case.

Returns are covered separately in our returns, refunds and disputes policy.